Earthlight Technologies Reviews

Earthlight Technologies Customer Reviews

4.8
4.8 out of 5 stars (based on 21 reviews)
Excellent90%
Very good5%
Average0%
Poor0%
Terrible5%

Earthlight Technologies Reviews

Earthlight Technologies logo
Last Updated: 05/31/2024Views: 296

Company Overview

Since 2008

Years in businesss

4,9

Expert rating

CT, MA, OR

State availability

Comprehensive 25-year warranty

Warranty

SunPower SunVault and Tesla Powerwal

Solar brands

Solar Loans, Leases

Financing options

Best Choice, Local Expert, Experienced Installer, NABCEP Certified

Acknowledgement

Experienced installer

Expertise

No information

BBB Rating

4.76

SolarReviews rating

Quick Summary

  • Overall Rating: Earthlight Technologies has received high ratings across various platforms. It has a rating of 4.75 from 67 reviews on SolarReviews, a 5.0 average rating from 35 reviews on EnergySage, and a 4.7 rating on Forbes Home.
  • Years in Business: Earthlight Technologies is a family-owned and operated business that has been in the industry for over 30 years. It was officially opened in 2008.
  • State it Serves: Earthlight Technologies provides services in Connecticut, Massachusetts, and some parts of northwestern Oregon.
  • History: Earthlight Technologies was founded by the Schneider family, who have a history in the electrical industry dating back to the 1960s. The company started as a small retail store selling residential energy efficiency products in 2008. It later introduced commercial energy efficiency and won a spot as a preferred contractor with the Connecticut Light and Power Small Business Energy Advantage (SBEA) program.
  • Mission Statement: The mission of Earthlight Technologies is to make the process of adopting solar and energy efficiency solutions easy and seamless. They aim to provide customers with the highest quality products, performance, consistency, and value.
  • Warranty Options: Earthlight Technologies offers a comprehensive 25-year warranty that covers power production and any service/labor costs needed for your panels, microinverters, or the racking itself.
  • Solar Panel Options: Earthlight Technologies can install solar panels on various types of roofs including asphalt shingle roofs, metal roofs, and rubber roofs. They also offer ground-mounted solar panels.
  • Payment Options: Earthlight Technologies offers flexible payment and finance options. Most homeowners can go solar for $0 out of pocket. With a solar lease or loan, you can potentially replace your electric bill with a lower monthly solar payment.
  • BBB Rating: We couldn’t find the specific BBB (Better Business Bureau) rating for Earthlight Technologies. However, the high ratings on other platforms suggest a strong reputation in the industry.

*Please note that this information is based on the latest available data and may have changed.

Company gallery

Customer reviews 

07/09/2024

Great company to work with – we are very pleased with the final product and from start to finish they made everything super easy! We went through a lot of different interview processes with solar companies and we felt like Earthlight was the best one out there!

Kevin Masse
Verified
07/08/2024

Ryan Carlson
Verified
07/08/2024

From my first contact with Earthlight all of the staff have been timely and professional. They answer questions promptly and courteously. From the sales person, to the installers, the person on site for the inspection, and the tech for the final walkthrough. I am one happy customer.

Rob Lentz
Verified
07/07/2024

Totally professional and a pleasure to work with. The system is up and running exactly as promised. Highly recommended.

Michael Gavin
Verified
06/29/2024

Great company to work with through the whole process.

Jacob Light
Verified
06/28/2024

From the first meeting to when we turned our system on and had the last walk through, we are very happy with our experience.

Aaron S.
Verified
06/27/2024

The new people that Earthlight has working their call center make this company very difficult to do business with. They test your patience telling you that they know more about your house and the shade it gets from a satellite image than you who lives there and the many other solar companies who’ve also surveyed your land with not only satellites but drones and such. If you live in an open field with zero and I mean zero tree coverage like a lot of the houses in Ellington then I could see yourself potentially having a different experience. My garage is the only part of my house with tree coverage and they refused to come out until I removed trees. All of the trees on my property that produce shade are already cut. Craziness.

Nicholas Colantonio
Verified
06/25/2024

Everyone we met was courteous, professional, knowledgeable and very helpful as we launched our solar future. They walked us through every step of the way, and when some unexpected issues arose they coached and encouraged us. Thank you.

Richard Sears
Verified
06/24/2024

After years of being afraid to go solar we finally took the plunge. We spoke to several companies but ultimately went with Earthlight based primarily on their reputation. After working with these folks we can tell you that every staff member is patient and knowledgeable. They take time to explain it several times if need be. We live in a historical district with rules about how things look and what can be visible from the walking path in front of our home. Our initial design was rejected by the town Earthlight quickly stepped up with a new plan. The workers are all professional and skilled. We would love to give a shout out to Mike the project manager; Heather who was always there to save the day and the countless other trades. Earthlight is one of the only two contractors we would ever hire again without any hesitation on another project. The other is East Coast Metal Roofing. Both companies are head and shoulders above the competition in their respective industries. It was our pleasure to hire and work with EarthLight. Our system with two Franklin batteries for backup power is making beautiful energy and we are thrilled about every facet of this project. If you are considering solar but hesitant we strongly encourage you to contact Earthlight. We are so happy we did.

Scot Bailey
Verified
06/17/2024

My experience could not have been better! Everyone was so helpful and extremely knowledgeable and supportive at the same time. They took the time with me to explain things through out the process and answered my questions regardless of what I asked. If anyone is contemplating getting solar panels I would definitely get in touch with Earthlight. I am extremely thankful for them and I know I can continue to communicate with them if need be. Thank you thank thank you

Linda Hamm
Verified
06/13/2024

Great service.

Trey and Dan are awesome.

Trey is very good on solving any questions almost real time😊.

Overall very nice experience.

Suren Thiru
Verified
06/07/2024

Brian Malarkey
Verified
06/04/2024

Every Earthlight person or team that I came into contact with whether it was Sales, Desiners, Installers, Electricians, Project Managers, Techs, Applications experts or co-ordinators were top notch and extremely helpful and considerate in bringing our Solar system to fruition. Thank-you all for your tremendous support!

Edward Curello
Verified
06/04/2024

Great experience from the frist call to the last.

Jared Garthe
Verified
05/24/2024

Working with Earthlight for our solar installation was one of the most professional and smoothest home improvement project that we have done. Everyone one that we worked with was knowledgeable and very helpful. Their process was well developed and easy at each step. The installation was great and our new panels are working wonderfully. I highly recommend.

Laura Gaulzetti Thornton
Verified
05/20/2024

Mitch Boissonneault
Verified
05/17/2024

Peter Sutherland
Verified
05/17/2024

Every employee throughout the whole process was friendly and professional. Highly recommend this company.

Suzanne Bondy
Verified
05/12/2024

The install was efficient and very professional.

The crew was polite and knowledgeable.

It took several extra weeks due to high volume of sales and evidently paperwork with Connecticut authorities slow down, but is finally finished and producing power.

Susan Moynihan
Verified
05/02/2024

Outstanding company to work with. Competive prices, quality products, and complete follow-through. Employees are genuinely happy to be working for the company, and their dedication shows. Highly recommend them.

Tom Sokoloski
Verified

Expert review

What customers think

Earthlight Technologies has a strong online reputation with positive customer reviews. Here’s a summary of what customers are saying:

  • SolarReviews: Earthlight Technologies has a rating of 4.75 from 67 reviews. Customers praised the company for its sales process, price as quoted, schedule adherence, installation quality, and after-sales support.
  • EnergySage: The company has an average rating of 5.0 from 35 reviews. Customers appreciated the company’s communication, quality of work, value for money, and service. One customer mentioned that the installers took great care while working on their newly built house and hid all the wiring through the attic area, making everything nearly invisible.
  • Birdeye: Although we couldn’t find the specific rating on Birdeye, there are 32 customer reviews of Earthlight Technologies.

Customers have highlighted the company’s professionalism, quality of work, and customer service. They’ve also mentioned that the company’s employees are very knowledgeable and helpful, and that the installation process was smooth and efficient.

Experience and Expertise

Earthlight Technologies has extensive experience in solar installations. Here’s what we found:

  • Solar Installations Experience: Earthlight Technologies specializes in commercial and residential solar installations. They have been installing solar since 2008. They offer products from FranklinWH, SunPower, and Tesla Powerwall. Their services include in-house custom design, engineering, construction, financing, system monitoring, operations, and maintenance.
  • Staff Qualifications: Earthlight Technologies is a family-owned and operated business based in Ellington, CT. The executive team includes Tim Schneider (CEO & Co-Founder), Sam Schneider (President & Co-Founder), Jake Schneider (Vice President of Operations), and Mike Maiscalco. They have a team of solar installers and electricians. The average hourly pay for a solar installer is $23.38, and for a journeyperson electrician, it’s $39.12. This suggests that their staff is well-compensated, which often correlates with a high level of expertise.
  • Training and Growth: Earthlight Technologies emphasizes growth and learning within the company. They work with their employees to achieve their career goals, indicating a commitment to continuous learning and improvement.

Customer Service and Support

Earthlight Technologies offers a range of post-installation support and maintenance services to ensure the longevity and efficiency of your solar system. Here’s what they offer:

  • Panel Repair, Removal, and Reinstall: If there are any issues with your solar panels, Earthlight Technologies can repair or reinstall them.
  • Solar Assessments: They provide assessments to evaluate the performance of your solar system.
  • Inverter Swaps: If there’s an issue with your inverter, they can swap it out for a new one.
  • O&M Monitoring: They offer Operations and Maintenance (O&M) monitoring to ensure your system is running optimally.
  • App Support: If you’re having trouble with your monitoring app, they can provide support.
  • Critter Damage & Snow Guards: They can help protect your system from critters and snow damage.
  • Commercial Service Only: Solar Cleaning: For commercial customers, they offer solar panel cleaning services.

In terms of customer service, Earthlight Technologies has received positive reviews from customers. They have been praised for their professionalism, quality of work, and customer service. If you have any issues with your system, you can contact them at their east coast office at 860-871-9700 or their Oregon office at 503-874-4142. They are committed to helping you resolve any problems that may arise with your solar system.

Local Knowledge

Earthlight Technologies has a strong familiarity with local regulations, rebates, and solar incentives in the states it serves. Here’s what we found:

  • Connecticut: Earthlight Technologies is based in Ellington, Connecticut, and has helped hundreds of homeowners, farms, and businesses in Connecticut with energy conservation upgrades and solar panels. They are well-versed in the local regulations and incentives that apply to solar installations in Connecticut.
  • Oregon: Earthlight Technologies also operates in Oregon and has a comprehensive guide on Oregon solar incentives for 2024. The guide covers net metering benefits, tax credits, programs offered by the Oregon Department of Energy, initiatives for multifamily and low-income housing, and expert guidance.

In both states, Earthlight Technologies helps customers navigate the landscape of solar incentives and make the most out of their investment. They also handle permits and interconnection with the town and utility during the installation process.

Installation Details

Earthlight Technologies does use in-house teams for their installations. They have a dedicated team of professionals specializing in residential and commercial solar power projects. Their team includes nearly 100 employees, all working towards providing high-quality products, performance, consistency, and value. This approach indeed allows for better quality control and accountability. From consultation to installation, Earthlight covers each step of the process. So, you can expect a smooth and enjoyable experience when switching to sustainable energy with them.

Reviews

Positive Reviews

  1. “Best Investment Ever: I’ve had solar for three months and it has already surpassed my expectations. Earthlight was great to work with. They provided a timeline for the installation process and met it perfectly if not ahead of schedule. Communication was great, workers were polite and neat, staff at the office were friendly and helpful. Overall a great experience.”
  2. “Solar Installation – Easy and Seamless: I just hit the 90-day mark after having solar installed and it could not have been easier.”
  3. “Exceptional customer service and professionalism throughout the entire process. We are thrilled with the quality of the work and product, long term savings, and positive environmental impact.”

Negative Reviews

  1. “Job Incomplete: Earthlight’s employees are very nice. However, they left the job that they promised incomplete.”
  2. “Overall a good place to work. What is the most stressful part about working at the company? Communication and responsibilities could have been clearer.”
  3. “The most stressful part about working here is completing jobs on a daily basis. It is also stressful being in time every day.”

*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.

Source

Areas served

The company has a presence in Connecticut in Ellington.

Services Offered

  • Solar Installation: They specialize in both residential and commercial solar power projects. As a Master SunPower Dealer, they offer a solar energy solution that can save you more on your electric bill compared to other solutions available.
  • Energy Efficiency Programs: They provide comprehensive energy efficiency programs that help you identify clean energy strategies.
  • EV Charging Solutions: They also offer electric vehicle charging solutions.
  • Battery Backup: They provide battery backup solutions, which can be crucial for maintaining power during outages.
  • System Monitoring: They offer system monitoring services to ensure your solar system is performing optimally.
  • Operations and Maintenance: They provide operations and maintenance services to keep your solar system running smoothly.
  • Financing: They offer financing options to make solar energy more accessible.

Brands Sold

Solar Panels: Earthlight Technologies is a Master SunPower Dealer. They offer top-quality panels from SunPower, which are known for their durability and efficiency. They can install solar panels on various types of roofs including asphalt shingle roofs, metal roofs, and rubber roofs.

Inverters: Earthlight Technologies uses microinverters for their solar installations. Microinverters convert the direct current (DC) electricity from the solar panel into alternating current (AC) electricity, which can be used in your home or sent back to the grid. The specific brand of the microinverters is not mentioned in the search results.

Batteries: Earthlight Technologies offers two types of battery backup solutions:

  • SunPower SunVault: This backup battery system can be installed in both existing arrays or added to a new system design. As your SunPower solar array produces energy, it sends your unused electricity to SunVault™ Storage.
  • Tesla Powerwall: Earthlight Technologies is a certified Tesla Powerwall installer. The Tesla Powerwall acts as a battery to store solar energy produced during the day that can be used at night or in the event of a power outage.

Licenses & Certifications

  • State Licenses: While specific state licenses for Earthlight Technologies were not found in my search, it’s important to note that the company operates in Connecticut and other states. Typically, solar companies are required to have a license to meet state and local building codes.
  • Industry Certifications: Earthlight Technologies holds a NABCEP Certification. The NABCEP (North American Board of Certified Energy Practitioners) certification is a globally recognized certification in the renewable energy industry. It ensures that professionals have the knowledge and skills to meet the demands of renewable energy projects and employers across the world. Earthlight Technologies’ NABCEP Certification number is PVDS-092922-013692.
  • Insurance Details: Specific insurance details for Earthlight Technologies were not found in my search. However, reputable solar companies typically carry insurance to protect both their business and their customers.

Warranty

Product Warranty:

  • Earthlight Technologies provides a 25-Year Performance & Product Warranty for SunPower panels.
  • SunPower panels are guaranteed to produce 92% of their original output by year 25.
  • The warranty covers 100% of repair and replacement costs, including labor and shipping.
  • Not only does SunPower cover your panel, but it is also the only company that covers all replacement costs on your microinverters.

Installation Warranty:

  • The warranty also includes any service/labor costs needed for your panels, microinverters, or the racking itself.
  • SunPower’s Complete Confidence Warranty is fundamentally different from any other warranty in the industry.

Payment & Financing Options

  • Solar Loans: Earthlight Technologies provides solar loans as a financing option. Solar loans can help you achieve a variety of financial goals. Most homeowners go solar for $0 out of pocket. With a solar loan, you can potentially replace your electric bill with a lower monthly solar payment.
  • Leases: Earthlight Technologies also offers solar leases. Leasing a solar system can be a great way to enjoy the benefits of solar energy without the upfront costs. It’s also mentioned that Earthlight Technologies is coming up with a Commercial Solar Roof Lease Program in Connecticut.
  • Power Purchase Agreements (PPAs): Specific information about Power Purchase Agreements (PPAs) offered by Earthlight Technologies was not found in my search. PPAs are a common financing option in the solar industry where a third party owns the solar system and sells the electricity it produces to the homeowner at a predetermined rate.

Contact Information

Phone Number(s): (860) 871 97 00

Email: customersupport@earthlighttech.com

Local Offices Addresses: 128 West Rd, Ellington, CT, 06029

Headquarter Address: 128 West Rd, Ellington, CT, 06029

Our Recommendation

Earthlight Technologies has established itself as a leading solar installer in Connecticut, providing high-quality solar solutions to both residential and commercial customers. The company’s commitment to customer satisfaction, quality installations, and excellent after-sales support has earned it a solid reputation in the solar industry.

Customer Reviews and Ratings

Earthlight Technologies has received overwhelmingly positive reviews from its customers. The company boasts an average rating of 4.8 out of 5, and a 5.0 average rating on EnergySage, reflecting the high level of satisfaction among its customers. Customers have praised the company for its excellent communication, high-quality installations, and exceptional customer service.

Industry Certifications and Licenses

Earthlight Technologies holds a NABCEP Certification, a globally recognized certification in the renewable energy industry. This certification ensures that the company has the knowledge and skills to meet the demands of renewable energy projects. While specific state licenses were not found in my search, it’s important to note that the company operates in Connecticut and other states.

Product and Installation Warranty

Earthlight Technologies offers robust warranty terms for their products and installation work. The company provides a 25-Year Performance & Product Warranty for SunPower panels. The warranty also includes any service/labor costs needed for your panels, microinverters, or the racking itself.

Payment and Financing Options

Earthlight Technologies offers a variety of payment and financing options, including solar loans and leases. These options make solar energy more accessible and affordable for a wide range of customers.

Based on the above evaluation criteria, we highly recommend Earthlight Technologies to anyone living in Connecticut looking for a reliable solar installer. The company’s strong customer reviews, industry certifications, robust warranty terms, and flexible payment options make it a top choice for solar installations.

Head Office Location

Earthlight Technologies
128 West Rd, Ellington, CT 06029

Local Offices

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