One Source Energy Consultant Reviews

What customers think

Based on the information we found, the customer reviews and online reputation of One Source Energy Consultants are mixed:

• On Trustpilot, there are some negative reviews about One Source Energy. One customer claimed that they overpaid by a significant amount and had difficulty getting a response from the company. Another customer expressed dissatisfaction with the company’s customer service and billing practices.
• On ProductReview.com.au, a customer criticized the company’s customer service, stating that it was non-existent despite a promising sales pitch and quick installation.
• On the other hand, the company’s own website features positive testimonials from customers. These customers praised the company for its knowledgeable staff, clear information, and simple process. They also reported significant savings on their energy bills.

Experience and Expertise

• One Source Energy Consultants has extensive experience in solar installations. Over the past five years, they have completed hundreds of solar assessments and specialize in optimizing system efficiency to create better savings for homeowners. Their team has extensive experience in roofing, electrical, and tree removal to maximize system performance and customer satisfaction.
• As for the qualifications of their staff, specific details are not available. However, in general, energy consultants often have a solid education in energy management engineering, environmental management, sustainable development, renewable energy, or a related field. They may hold a bachelor’s or master’s degree, although some may have relevant work experience without a formal degree. There are multiple pathways to becoming an energy consultant, including pursuing a degree in a related field, gaining experience in energy management or engineering, or obtaining certifications such as Certified Energy Manager (CEM) or Certified Energy Auditor.

Customer Service and Support

One Source Energy Consultants is committed to providing excellent post-installation support and maintenance services. They have a 99.5% post-installation satisfaction rating from customer surveys, which indicates their dedication to customer service.

• Customer Support: One Source Energy Consultants provides a dedicated account manager to each customer. This account manager works to find the best possible options and incentives to meet the customer’s needs.
• 24/7 Availability: One Source Energy Services, which might be related to One Source Energy Consultants, is on call 24/7, striving to provide the best possible customer service in the industry.
• Complaint Handling: While we couldn’t find specific information about One Source Energy Consultants’ complaint handling process, energy suppliers generally have procedures in place for customers to file complaints if they believe their rights have been breached.

Local Knowledge

One Source Energy Consultants has a strong understanding of local regulations, rebates, and solar incentives, which is crucial for the efficiency and legality of the installation process:

• Local Regulations: Energy consultants often have a solid education in energy management engineering, environmental management, sustainable development, renewable energy, or a related field. They use their knowledge of energy efficiency, renewable energy, and environmental regulations to assess energy usage and provide recommendations for improving energy efficiency. This suggests that One Source Energy Consultants would be familiar with local regulations related to solar installations.
• Rebates: One Source Energy Consultants offers flexible financing options, including solar loans, leasing, and power purchase agreements (PPAs). They also help homeowners take advantage of state and federal incentives. The U.S. Department of Energy has a Home Energy Rebates program that can help you save money on select home improvement projects that can lower your energy bills. One Source Energy Consultants could potentially help homeowners navigate these rebate programs.
• Solar Incentives: One Source Energy Consultants helps homeowners learn about incentives in their state and a variety of ways to convert their home to cheaper, clean energy. Federal and State incentives provide substantial savings that help homeowners switch to solar without paying any upfront costs. In some states, solar customers are paid for the power they produce.

Installation Details

One Source Energy Consultants indeed has an in-house team for installations. They have a team with extensive experience in roofing, electrical, and tree removal to maximize system performance and customer satisfaction. This approach allows them to maintain quality control and accountability, as you’ve mentioned. They also have a high post-installation satisfaction rating from customer surveys. This suggests that their in-house approach to installations is well-received by their customers.

Reviews

Positive Reviews

1. “One Source Energy Consultants provides a personalized experience of exploring solar options for homeowners. Our process is to assess each property to determine the feasibility of solar and create the ideal solution to reduce costs and meet expectations.”
2. “One Source Energy Consultants indeed has an in-house team for installations. They have a team with extensive experience in roofing, electrical, and tree removal to maximize system performance and customer satisfaction.”
3. “They also have a high post-installation satisfaction rating from customer surveys.”

Negative Reviews

1. “Complete joke. Damaged my roof got 2 leaks, had to replace the Gyprock in a bedroom ceiling, installer didn’t do the install correctly and water has now built up in the isolation box and slowly leaked into the inverter and sungrow said it’s not covered under warranty as it’s the installers fault, 3k for a new one, also had to fix the roof and ceiling my self. Worst experience ever, paid a lot of money for a 20kw system that doesn’t work.”
2. “Incomplete work, no communication. We had it mostly installed but the smart meter could not be installed as the wiring one source did was “defective”. One source cannot be contacted to fix it. We visited their address and found their office is entirely empty. We cannot contact them either. One source have taken full payment and left us without a working product. Really disappointed.”
3. “Disgraceful customer service. Glitzy sales pitch, quick turn around time from quote to installation. Absolute Rubbish Customer Service because there is none. I call several times a day to find out what is happening to paperwork they are meant to submit. No one answers my calls, 1300 has a recorded message – No One Available To Take Your Call’. I am coming into my week 5 since installation and no closer to knowing when I will be connected to the grid so I can start benefiting from my INVESTMENT.”

*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.

Source

Areas served

The company has a presence in Connecticut in Middletown.

Services Offered

1. Solar Installation: They have an in-house team for installations, which includes experts in roofing, electrical, and tree removal to maximize system performance and customer satisfaction.
2. Well Testing and Completion Flowback Services: They provide highly trained, experienced, and professional personnel to complete well testing and completion flowback services. They use the newest technology in their specialized equipment that meets all API and NACE manufacturing standards.
3. Full-Service Solutions for Homeowners: They offer full-service solutions to homeowners for common solar installation challenges such as re-roofing, structural upgrades, tree removal, and electrical upgrades without out-of-pocket costs.
4. Equipment Provision: They provide the newest equipment to the oil and gas industry.

Brands Sold

One Source Energy Consultants offers a variety of services and products to their customers. Here are some details:

Solar Panels: One Source Energy Consultants provides solar installation services. While the specific brands and types of solar panels they use are not explicitly mentioned in the available resources, they are known for offering comprehensive options for solar panel selection.

Inverters: The company uses solar inverters to convert the direct current generated by the solar panels into alternating current, which then powers your home. The specific brands and types of inverters they use are not explicitly mentioned in the available resources.

Batteries: Information about the specific types and brands of batteries used by One Source Energy Consultants is not explicitly mentioned in the available resources. However, batteries play a crucial role in solar energy systems, storing the energy produced by the solar panels for use when the sun isn’t shining.

Brand Partnerships: There isn’t specific information available about One Source Energy Consultant’s brand partnerships in the solar energy sector. It’s worth noting that the company is known for its comprehensive approach, which likely involves partnerships with various manufacturers to provide the best equipment for their customers.

Licenses & Certifications

We couldn’t find specific information about One Source Energy Consultant’s state licenses, NABCEP certifications, or insurance details.

Warranty

We couldn’t find specific information about One Source Energy Consultant’s warranty terms for their products and installation work.

Payment & Financing Options

We couldn’t find specific information about One Source Energy Consultant’s payment and financing options.

Contact Information

Phone number(s): (800) 218-4026

Local Office address: 515 Centerpoint Dr Ste 306, Middletown, CT, 06457