EcoSmart Home Services Reviews

What customers think

EcoSmart Home Services has received a variety of reviews from customers. Here’s a summary of what customers are saying:

• Positive Reviews: Many customers have praised EcoSmart Home Services for their professionalism, quality of installation, and customer service. For instance, one customer mentioned that EcoSmart was responsive to questions and concerns, and the solar panels installed have been working fine without any problems since installation. Another customer appreciated that EcoSmart walked them through system planning and installation, and found them great to work with.
• Negative Reviews: However, there have been some negative reviews as well. One customer expressed dissatisfaction with the company, citing misrepresentation of timelines and expertise, mismanagement of the process, and poor communication.

On various review platforms, EcoSmart Home Services has received the following ratings:

• On SolarReviews, the company has an average rating of 4.40 from 38 reviews.
• On EnergySage, the company has an average rating of 5.0 from 16 reviews.
• On Birdeye, the company has a 4.9 star rating.
• On Facebook, it has a rating of 3.0.

These ratings suggest that while there are some negative reviews, the majority of customers have had a positive experience with EcoSmart Home Services.

Experience and Expertise

EcoSmart Home Services has extensive experience in solar installations. Here are some key points that highlight their expertise and qualifications:

• Proven Expertise: EcoSmart Home Services has performed over 60,000 energy audits and installed thousands of solar systems. This vast experience ensures they have the knowledge and skills to deliver the best solution for your home.
• Established Track Record: Since 1985, they’ve been a trusted home improvement builder, specializing in energy efficiency starting in 2009 and solar installations since 2012. This long-standing experience allows them to provide comprehensive and reliable service.
• Qualified Team: The team at EcoSmart comprises seasoned BPI Certified Auditors & Energy Solutions Specialists committed to developing personalized solutions tailored to reduce energy consumption, unlock financial savings, and minimize carbon footprints.
• Employee Reviews: Employees have shared mixed reviews about working at EcoSmart Home Services. Some employees have praised the opportunities given to grow in their professional skills with new certifications. However, some employees have expressed dissatisfaction with certain aspects of the company.

Customer Service and Support

TEcoSmart Home Services offers a range of post-installation support and maintenance services to ensure their customers’ solar systems operate efficiently and effectively. Here are some key points:

• Customer Support: EcoSmart stands behind its products with superior customer service. Their technical support team is available to help with any issues you may have, including sizing, installation, and maintenance. If you need assistance with installing, troubleshooting, servicing, or warranty, you can fill out a form on their website or call their support line at 877-474-6473 from Monday to Friday, 9 am – 5 pm EST.
• Maintenance Services: While specific details about their maintenance services are not explicitly mentioned, the company’s commitment to customer service suggests they would be responsive to maintenance requests. They offer a full spectrum of residential electrical services, including EV chargers, batteries, electrical panel and service upgrades, generators, wiring and rewiring, electrical inspections, and electrical troubleshooting and repair.
• Handling Complaints: Reviews suggest that EcoSmart Home Services is responsive to customer questions and concerns. However, there have been some complaints about misrepresentation of timelines and expertise, mismanagement of the process, and poor communication. It’s important to note that reviews can vary, and it’s always a good idea to do thorough research and directly contact the company for the most accurate information.
• Warranty: If anything goes wrong with the solar installation, including the panels, inverters, racking, and roof attachments, EcoSmart Home Services will take care of it at no cost to the customer for 25 years following installation.

Local Knowledge

EcoSmart Home Services has a strong familiarity with local regulations, rebates, and solar incentives, particularly in the state of Connecticut where they primarily operate. Here are some key points:

• Local Regulations: As an authorized contractor for Eversource and United Illuminating’s energy efficiency program called Home Energy Solutions, EcoSmart Home Services is well-versed in local regulations. They have a deep understanding of the requirements and standards for solar installations in Connecticut.
• Rebates: EcoSmart Home Services helps customers take advantage of various rebates provided by Energize Connecticut. This program is funded by the Connecticut Energy Efficiency Fund (CEEF), which homeowners have been paying into for years on their monthly utility bills. During a home energy audit, EcoSmart identifies any energy efficiency projects that will quickly pay for themselves with Energize Connecticut rebates and instant discounts.
• Solar Incentives: EcoSmart Home Services is knowledgeable about various solar incentives. They help homeowners understand and take advantage of the 30% federal tax credit and utility incentives. They also provide information about the Connecticut Green Bank’s programs, such as the Smart-E loans and the Residential Solar Investment Program (RSIP), which provide low-cost, long-term sustainable financing and rebates to lower the cost of installing a solar power system.
• Financing Options: EcoSmart Home Services offers $0-down fixed-rate financing starting at 1.99%, making solar installations more affordable for homeowners.

Installation Details

EcoSmart Home Services uses in-house teams for their installations. The process typically involves the following steps:

1. Your EcoSmart solar expert, who acts as your primary contact, acquires permits, files applications for rebates or grants, and completes other necessary paperwork.
2. EcoSmart roofing professionals evaluate your roof structure and shingles and make any needed repairs/improvements.
3. EcoSmart solar installers and electricians install your system. This is done by their in-house team, which often leads to better quality control and accountability.
4. Local inspectors verify that your system meets code requirements.

This approach ensures that EcoSmart maintains a high level of quality and control over the installation process. They have a proven track record and have installed thousands of solar systems. Their customers have given them high ratings for their service. So, you can expect a reliable and quality service from them.

Reviews

Positive Reviews

1. Joe B | Weston, Connecticut | 07/28/2020: “EcoSmart was responsive to customer questions and concerns. EcoSmart installed our solar panels at the end of October, 2019. The installation was completed efficiently in a day and 1/2. The solar panels have been working fine – without a problem since installation. I am happy to recommend EcoSmart for supply and installation of solar panels. We chose EcoSmart because of their customer satisfaction record, and we have become another satisfied customer. EcoSmart was responsive to customer questions and concerns, and made us feel that they knew what they were doing.”
2. EnergySage Review: “I am very happy to recommend EcoSmart for a solar project. I have a historic home with multiple buildings and couldn’t have exposed conduit. They were helpful in the design, accommodating with the extra effort to hide the conduit and metering as much as possible, and once they started they came every day until it was finished.”
3. SolarReviews Rating: EcoSmart Home Services has an average rating of 4.40 from 38 reviews on SolarReviews.com. The breakdown of consumer reviews shows high scores in all areas including sales process, price as quoted, schedule, installation quality, and after-sales support.

Negative Reviews

1. Wes | Wilton, Connecticut | 11/03/2020: “STAY AWAY. STAY FAR AWAY. If I could give EcoSmart negative stars I would. I have worked with many contractors, architects, engineers and developers in my life good and bad. EcoSmart could be one of if not the worst company I have ever had the unfortunate privilege to work with. After signing up with them, they wasted almost 2 months of my time, misrepresenting timelines and expertise, mismanaging the process, communication and making multiple false statements along the way. I was clear from the outset that the time frame install the system was critical. They told me multiple times that permits had been filed when, in reality they never filed them at all. They did not even know the process to file permits in my town (another thing they had represented they had experience with) and did not even contact the town until the week we had initially targeted for the install. They told me they understood and had experience with Solar batteries. I had to design this part of the system myself because they had no clue what they were doing and were not even capable of effectively working with the vendor to design and solve for any issues that arose. They were terrible with communication, often telling me they would get back to me and never doing so. I had to chase them all the time. When you are spending any amount this would be unacceptable. I was spending over $100,000. 2 months into the agreement, after bailing on a site visit that I rearranged my schedule for, Michael Pelton then called me to state that they would not install what they had agreed to and that Steve Pelton (the owner) was no longer going to offer batteries as he did not trust them.”
2. Facebook Rating: EcoSmart Home Services has a rating of 3.0 on Facebook, indicating some users may have had less than satisfactory experiences.
3. SolarReviews 1-star reviews: There is 1 one-star review on SolarReviews.com, suggesting that some customers may have had negative experiences with the company.

*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.

Source

Areas served

The company has a presence in Connecticut in East Berlin.

Services Offered

1. Solar Panel Installation: EcoSmart specializes in residential solar panel installation. They have installed thousands of solar systems and have a proven track record.
2. Energy Auditing: EcoSmart’s BPI-certified experts identify energy waste and make on-the-spot improvements such as installing LED light bulbs, insulating exposed hot water pipes, and caulking leaky window frames.
3. Home Energy Solutions: EcoSmart is an authorized contractor for Eversource and United Illuminating’s energy efficiency program called Home Energy Solutions. This program helps homeowners maximize their savings with their solar installation with an energy audit.
4. Products from Generac Power Systems: EcoSmart offers products from Generac Power Systems, a leading manufacturer of power generation equipment.

Brands Sold

Solar Panels: EcoSmart can install any solar panel you want, but their solar experts will always recommend the best components for your home and budget. They offer powerful, efficient, and aesthetically pleasing panels at your price point and ensure you save thousands by installing only the number of panels you need.

Inverters: EcoSmart Home Services has a strategic partnership with GoodWe, a leading manufacturer of power generation equipment. GoodWe offers a diverse selection of inverters that excel in converting and managing energy with remarkable efficiency. By intelligently directing surplus energy to specific appliances or loads, GoodWe’s three-phase hybrid inverters with 100% unbalanced output enable efficient consumption of self-generated electricity within the household.

Batteries: Home batteries can increase your home’s energy efficiency by storing surplus solar power so that you can access it at night, on cloudy days, and during power outages. However, EcoSmart Home Services mentions that batteries may not make financial sense for everyone due to their cost, net metering in Connecticut, storage capacity, and lifespan. They recommend having a generator for low-cost worry-free power during outages.

Brand Partnerships: EcoSmart Solution has a strategic partnership with global real estate investment firm Taurus Investment Holdings (TIH) and Shell New Energies, a subsidiary of global energy leader Royal Dutch Shell. Together, they apply deep experience in financial and real estate acumen with energy technology leadership to every project they undertake.

Licenses & Certifications

State Licenses: EcoSmart Home Services operates under the license number HIC 0621058.

Industry Certifications:

• EcoSmart Home Services is a NABCEP-certified installer.
• The team comprises seasoned BPI Certified Auditors & Energy Solutions Specialists.

Affiliations and Partnerships:

• EcoSmart Home Services is an authorized contractor for Eversource and United Illuminating’s energy efficiency program called Home Energy Solutions.
• They have an affiliation with the US Green Building Council.

Insurance Details: Specific insurance details for EcoSmart Home Services are not readily available from the search results.

Warranty

EcoSmart Home Services offers comprehensive warranty terms for their products and installation work:

Product Warranty:

• ECOS 12, 18, 27: 5 Years for leaks, 1 Year for parts.
• ECO 8, 11, 18, 24, 27, 36: Limited Lifetime Warranty (product registration is required).
• POU 4T and POU 6T: 5 Years for leaks, 1 Year for parts.
• EcoSmart SmartBoost®: 5 Years for leaks, 1 Year for parts.
• ECO MiniTank 1, 2.5, 4, 6: 6 Years for leaks, 2 Years for parts.

Installation Work Warranty: Specific warranty terms for installation work are not readily available from the search results. However, to be eligible for the product warranties, the heater must be installed by a licensed plumber/electrician within 30 days of purchase.

Payment & Financing Options

Payment Options:

• EcoSmart Home Services accepts cash payments.

Financing Options:

• They offer $0-down fixed-rate financing starting at 1.99%.
• They work with NEIF (National Energy Improvement Fund) to provide simple-interest, low monthly payment financing for heating, cooling, HVAC, and other home energy improvements.

Incentives:

• They help customers take advantage of the 30% federal tax credit and utility incentives.

Contact Information

Phone Number(s): (860) 828 66 26

Email: energyinfo@ecosmartct.com

Local Office Address: 105A Clark Drive, East Berlin, CT, 06023

Headquarter Address: 105A Clark Drive, East Berlin, CT, 06023