What customers think
Venture Solar has received generally positive reviews from customers. Here’s a summary of what customers have to say:
- Positive Reviews: Many customers have praised Venture Solar for its services. One customer from Waterville, Maine, described their experience as “outstanding” and appreciated the fast and efficient job done by the company. The company has a rating of 4.73 from 588 reviews, a rating of 4.2 out of 5 stars, and a rating of 4.55 out of 5.00 stars based on over 250 reviews.
- Negative Reviews: However, there have been some negative reviews as well. One customer from Middle Village, New York, expressed dissatisfaction with the company’s service, citing issues with scheduling, installation, and post-installation support.
- Online Reputation: Venture Solar has a strong online reputation. It holds an A+ rating with the Better Business Bureau. The company’s remote monitoring and straightforward installation process have been highlighted as strong points.
- Customer Service: Venture Solar is known for its commitment to customer service and providing a good experience from the beginning to the end of the solar panel installation.
Experience and Expertise
Venture Solar has extensive experience in solar installations. Here are some details about their experience and the qualifications of their staff:
- Experience: Venture Solar has been installing solar since 2015. They have completed numerous installations across the Northeastern United States. They are known for their commitment to delivering the best product on the market, with the best service possible.
- Staff Qualifications: Venture Solar hires only the best-licensed electricians, installers, and maintenance personnel. Their team is certified and provides customers with the highest quality system available. The company prioritizes continued training and a collaborative environment.
- In-House Team: Venture Solar does all their work in-house. This includes everything from the initial consultation to the installation and follow-up service.
- Customer Reviews: Many customers have praised the quality of Venture Solar’s installations and the professionalism of their staff.
Customer Service and Support
Venture Solar offers comprehensive post-installation support and maintenance services to ensure that their customers’ solar systems are operating optimally. Here are some details:
- Post-Installation Support: After the installation, Venture Solar is available for any questions customers may have about their new solar energy system. They also provide an advanced in-home monitoring system developed by Venture Solar, allowing customers to monitor their system’s performance.
- Maintenance Services: Venture Solar’s maintenance services are designed to ensure the long-term performance of the solar systems they install. They offer a 25-year warranty that covers parts, services, and energy output at no cost to the customer. This warranty also covers labor and workmanship.
- Customer Service: Venture Solar is known for its commitment to customer service. They handle customer complaints promptly and strive to resolve any issues to the customer’s satisfaction. Their A+ rating with the Better Business Bureau is a testament to their commitment to providing excellent customer service.
- Customer Reviews: Many customers have praised the quality of Venture Solar’s installations and the professionalism of their staff. Some customers have mentioned that the company followed up to make sure they were happy with everything.
Local Knowledge
Venture Solar has a strong familiarity with local regulations, rebates, and solar incentives. Here are some details:
- Local Regulations: Venture Solar is well-versed in local policies and regulations. For instance, they have detailed knowledge of New York’s Climate Mobilization Act, Local Laws 92 and 94, which mandate the installation of solar panels or a green roof system for all roofs in New York City undergoing construction.
- Rebates and Incentives: Venture Solar helps customers access all state and federal tax incentives, net metering options, and rebates to reduce the total cost of the solar system. They provide information on incentives available in the states they serve, including New York, Connecticut, Massachusetts, Rhode Island, New Hampshire, New Jersey, Delaware, Maine, Maryland, and Pennsylvania.
- Federal Investment Tax Credit: This tax credit covers 26% of the cost of your solar energy system. It’s not a write-off or a deduction, but an actual dollar-for-dollar credit against your income taxes.
- State Incentives: All of the states Venture Solar services offer local incentives, net metering options, and rebates that can help you save on the total cost of your system. These incentives vary by state and can include tax credits, property tax exemptions, renewable energy funds, and more.
- Customized Experience: Venture Solar focuses on a smaller customer base, providing a more customized experience to homeowners and intimate knowledge of local policies, regulations, and incentives.
Installation Details
Venture Solar does all their work in-house. They are committed to delivering the best product on the market, with the best service possible. They employ over a 100 New Yorkers, all of whom are devoted to work together to build a better planet for us and our children. This approach allows them to maintain high standards of quality control and accountability, as you’ve mentioned. They also ensure that each system is customized and tailored to the customer’s needs. So, you can expect a high level of service and quality from Venture Solar.
Reviews
Positive Reviews
- “Outstanding job. Fast, and efficient. Looking forward to great results from a job well done.”
- “Venture made the entire process of going solar simple. Couldn’t be happier with my system and the experience. My electric bill is extremely low and I have large energy credit going into the fall. The battery package that they are offering is fantastic with a 25 year service plan and warranty.”
- “I was lucky to talk with a few times explained to us the panels and project in details, Venture Solar uses high-quality American built LG Solar panels. 2 months after me first talking to Michael, the system is up and running beautifully, no complaints, quite the contrary, the peace of mind it has provided me is priceless, my savings are upwards of $100.00 monthly, which is huge for us, especially in this economy.”
Negative Reviews
- “Don’t sign with them!!! The only part of the process that was painless was the great salesman, but I guess that is their gimmick, “Rope you in with first impressions and then screw you along the way.” The first day they were supposed to work 1 man showed up claiming the other worker was in an accident, but he would do all he could alone, he worked half a day and barely nothing was done. But assured us all would be competed the next day when the team was together. The next day, no one showed. My husband called, they said they had to finish another job first and would be over before 12. They showed after 3 pm, but did stay to finish the installation. Next step was the electrical which they said would be no problem with my existing box, when electrician showed he claimed that was not the case they needed to run new lines and add a bigger box… hence more waiting time! They never set up an appointment for the work and just showed up when they wanted, thank goodness my husband was working from home. When the box was completed there was a humming in my house which the electrician claimed had nothing to do with him even though it was not there previously, my husband had to fix the problem himself. Now time for inspection, they said they would call to make an appointment, never did, but showed up at the house without an appointment, once again husband was home working so he gave them access to the garage. Electricity failed inspection ! It is now more than 4 months later, no adjustments made and no inspection. This weekend we went to open our pool and guess what? They eliminated the circuit for the pool filter, hence the pool is not working. When we try to get in touch with them neither Sunova or Venture take responsibility they need 7-10 days to review the complaint/ request. What a mess!!!”
- “I have 2 ConEd accounts at the same address. Venture Solar used the wrong account to submit its 1st application (case# **, submitted 8/15/2019) to Con Ed. This wrong application was approved on 10/28/2019. Then, submitted the 2nd application (case# **, submitted 11/1/2019) without completing the paperwork requirement causing ConEd to cancel the good application on 10/1/2022. ConEd sent out an email to me and Venture Solar. I also forwarded the same to Venture Solar. But Venture Solar just refused to any corrective steps. I kept paying Venture’s financing company until Feb 2023 for the monthly installment.”
- “Bad management bad company to work for, would not recommend anyone to work here, poor management with people not qualified to be managers, complete waste of time.”
*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.
Source
Areas served
The company has a presence in Connecticut in Southington.
Services Offered
- Residential Solar Panel Installation: Venture Solar follows a six-step process for residential solar panel installation:
- In-home consultation: They conduct a free in-home consultation to explain the solar installation process and review your financing options.
- Site assessment: If you choose to move forward with solar energy from Venture, the company will return to your home to assess your roof and determine the sunlight exposure for your custom system design.
- System agreement: Venture will require you to approve of its proposal and performance expectations before design and installation can begin.
- Design and permitting: Venture will finalize your custom design and pull necessary permits before starting installation.
- Installation and inspections: Your system will be installed by Venture’s professional installers within a day. Once installed, Venture will conduct a system inspection before notifying your local utility company to install your net meter.
- Post-installation support: After installation, Venture will be available for any questions you have about your new solar energy system. You’ll also be able to monitor your system’s performance through a mobile app.
- Commercial Solar Panel Installation: Venture Solar provides high-efficiency solar panel installations for commercial buildings, including warehouses, malls, factories, and more.
- Equipment: Venture Solar uses high-quality solar panels for homes from LG as part of its installed system that incorporates efficient solar parts into a sleek and minimalist design. They offer Enphase, Tesla, and Enel X Way equipment.
- Financing: Venture Solar provides transparent information about its three payment options online. They protect your solar system with a 25-year roof and system warranty.
- Remote Monitoring: Venture Solar offers remote monitoring through a mobile application. This allows you to keep track of your system’s performance and efficiency.
Brands Sold
Solar Panels: Venture Solar uses high-quality solar panels from LG. These panels are threaded in a way that increases efficiency by allowing them to capture more sunlight. They also incorporate efficient solar parts into a sleek and minimalist design.
Inverters: While specific inverter brands used by Venture Solar are not explicitly mentioned, solar installations typically use one of the following types of inverters:
- String Inverters: These have one centralized inverter. They are standard in the industry and are the least expensive.
- Microinverters: These are small units built into each individual solar panel that convert power. This gives each panel the ability to function at peak performance, independent from its neighbors.
- Power Optimizers: These are a type of microinverter that conditions the power at the panel level but still sends the power to a centralized inverter.
Batteries: Venture Solar offers battery storage solutions from Enphase Encharge and Tesla Powerwall. The specific type of battery (e.g., lithium-ion, lead-acid) is not explicitly mentioned, but these brands typically offer lithium-ion batteries.
Brand Partnerships: Venture Solar has partnered with Sunnova Energy, a leading residential solar and energy storage service provider. This partnership allows Venture Solar to offer comprehensive solar solutions to its customers.
Licenses & Certifications
State Licenses: We couldn’t find specific information about Venture Solar’s state licenses from the search results. However, they service several states in the Northeast and Mid Atlantic, which suggests they hold relevant state licenses to operate in these areas.
Industry Certifications: While specific details about Venture Solar’s NABCEP certification weren’t available in the search results, the NABCEP (North American Board of Certified Energy Practitioners) certification is a highly respected certification in the solar industry. It ensures professionals have the knowledge and skills to meet the demands of renewable energy projects and employers across the world.
Insurance Details: Specific insurance details for Venture Solar were not found in the search results. However, it’s standard for reputable solar companies to have appropriate insurance coverage to protect both the company and its customers.
Warranty
Venture Solar offers a comprehensive warranty for its solar products and installation work:
Product Warranty: Venture Solar provides a 25-year manufacturer’s warranty for its solar panels. This warranty covers the panels themselves and ensures they will function at a certain level of efficiency for the duration of the warranty.
Installation Warranty: Along with the product warranty, Venture Solar also offers a 25-year warranty on the installation work. This “bumper-to-bumper” warranty covers parts, labor, and monitoring. It means that if there are any issues with the installation or the system’s performance, Venture Solar will resolve them at no cost to you.
Energy Output Warranty: Venture Solar’s warranty also includes a 25-year coverage for your power output. This means that the company guarantees your solar system will produce a certain amount of energy over the 25-year period.
These warranties offer peace of mind and protection for your investment in solar energy. They ensure that you will receive high-quality products and services, and that any issues will be resolved promptly and effectively. However, for the most accurate and detailed information, I recommend reaching out to Venture Solar directly or visiting their official website. They should be able to provide you with comprehensive information about their warranty terms.
Payment & Financing Options
- Lease: With a lease, you can have a solar system installed with $0 down. You make low monthly payments, and full maintenance and warranty coverage are included. This option allows you to enjoy the benefits of solar energy without the upfront cost. However, the solar system is owned by Venture Solar, not the homeowner.
- Finance: Venture Solar also offers a finance option with $0 down. This option provides flexible terms, full maintenance, and warranty coverage. It’s a flexible ownership option that allows you to own your system with no upfront cost.
- Purchase: If you prefer to own your system outright, you can choose to purchase it. This option allows you to maximize your monthly savings and includes full warranty coverage.
Contact Information
Phone Number(s): (800) 203 4158
