LUX Pwr Reviews

LUX Pwr Customer Reviews

5.0
5.0 out of 5 stars (based on 4 reviews)
Excellent100%
Very good0%
Average0%
Poor0%
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Company Overview

Since 2018

Years in businesss

5,0

Expert rating

CT

State availability

25-year warranty on their installations

Warranty

Tesla

Solar brands

Solar leases, Power Purchase Agreements (PPAs), Solar loans through third-party lenders

Financing options

Best Choice, Local Expert, Trusted Solar Provider

Acknowledgement

Experienced installer

Expertise

B+

BBB Rating

No information

SolarReviews rating

Quick Summary

Overall Rating: LUX Pwr has mixed reviews across various platforms. They have a BBB rating of B+.

Years in Business: The company was founded in 2018.

State it Serves: LUX Pwr serves Connecticut, along with other states such as Utah, Oklahoma, New Mexico, Texas, South Carolina, Rhode Island, and Colorado.

History: LUX Pwr has been operational since 2018 and has expanded its services across multiple states.

Mission Statement: Not explicitly available, but the company aims to provide tailored solar energy solutions and comprehensive energy services.

Warranty Options: They offer a 25-year warranty on their installations.

Solar Panel Options: Custom rooftop solar systems, 3D-model solar panel designs, and Tesla energy equipment.

Solar Financing Options: They offer solar leases, PPAs, and other financing solutions.

BBB Rating: B+

SolarReviews Rating: Not explicitly available.

Company gallery

Customer reviews 

06/01/2024

Was EXTREMELY happy with how this system came together here in Narragansett RI!! The operations teams was efficient when it came to permiting & applications with the state.. they took care of all of the administrative tasks, and kept me updated at each milestone of the project :)

If only my RIE utility co. worked as efficiently and quickly..

Jon G.
Verified
04/25/2024

Against the other solar companies I have worked for, Lux Power is by far the best overall. Our mentors make sure we get the best training and nothing is left unlearned! The way they really put the customer first is what drew me to this company. I am a proud Lux employee and am ready to serve your needs!

Diandra Shafer
Verified
04/12/2024

This is the best experience I’ve had with any solar rep! The process was so simple….and effortless.

Jean K
Verified
04/02/2024

Dan was great! He gave us the right amount of information and options for our solar project and I’m so happy with the end result.

Shayna Burke
Verified

Expert review

Areas Served:

LUX Pwr provides services across Connecticut, including but not limited to the following areas: New Haven, Hartford, Bridgeport, Stamford, and surrounding counties.

Company Background and Experience:

LUX Pwr has been in the solar industry since 2018. They offer comprehensive solar solutions, including planning, implementation, financing, and operation of energy plants. They handle the entire process from design to installation and maintenance. The company also provides backup battery installations and home energy monitoring services, ensuring continuous power during outages.

Customer Experience:

Positive Reviews:

  1. Customers appreciated the installation crew’s professionalism and the quality of the solar panels.
  2. Specific employees were noted for their helpfulness and willingness to assist.
  3. The company was praised for its efficient installation process.

Negative Reviews:

  1. Several customers reported aggressive and pushy sales tactics.
  2. There were complaints about salespeople ignoring “do not harass” signs and local rules.
  3. Some customers experienced issues with the company’s customer service and follow-up support.

Services and Expertise:

LUX Pwr offers a range of services including:

– Custom rooftop solar system designs.

– Solar panel installation.

– Solar inspection and activation.

– Home energy monitoring.

– Backup battery installations.

– Energy contracting services.

Credentials and Warranties:

LUX Pwr holds a BBB rating of B+ and offers a 25-year warranty on their installations. They provide full warranty coverage, including repairs during the contract period, and offer 24/7 monitoring and emergency services.

Financing Options:

LUX Pwr offers various financing options, including:

– Solar leases.

– Power Purchase Agreements (PPAs).

– Solar loans through third-party lenders.

These options cater to different customer needs, allowing for flexibility in payment methods.

Contact Information:

Address: Not specifically listed.

Phone Number: (860) 280 18 42

Our Recommendation

Based on the analysis, LUX Pwr has a solid offering with a comprehensive range of services and financing options. However, potential customers should be cautious of their aggressive sales tactics, which have been a point of contention in reviews. Their 25-year warranty and BBB rating of B+ are positive aspects, and their custom solutions and use of high-quality equipment like Tesla energy products are commendable.

Pros:

– Comprehensive service offering.

– Long warranty period.

– Customizable solar solutions.

– Various financing options.

Cons:

– Aggressive sales tactics.

– Mixed customer service reviews.

Overall, LUX Pwr is a viable option for solar installations in Connecticut, particularly for those who value comprehensive service packages and robust warranty options. However, potential customers should ensure they are comfortable with the company’s sales approach before proceeding.

Head Office Location

LUX Pwr
30 Schoolhouse Dr, West Hartford, CT, United States, Connecticut

Local Offices

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