CT Solar Solutions/SunPower Reviews

What customers think

CT Solar Solutions/SunPower has a mixed online reputation based on customer reviews. Here’s a summary:

• Trustpilot Reviews: SunPower has a rating of 2.1 out of 5 based on 482 reviews. Some customers praised the company for its excellent customer service and efficient solar system. However, others expressed dissatisfaction with the company’s service turnaround and system malfunctions.

• ConsumerAffairs Reviews: On ConsumerAffairs, SunPower has a rating of 3.8 out of 5 based on 2,269 reviews. Approximately 72% of the verified customers are satisfied. Customers appreciate the professionalism of the installers and the responsiveness of the company. They also like the SunPower app and the savings they see on their electric bills.

• Facebook Reviews: On Facebook, the company has a rating of 1.0 out of 5 based on a single review.

Experience and Expertise

CT Solar Solutions/SunPower has a significant amount of experience and expertise in solar installations:

• Experience: CT Solar Solutions/SunPower has been at the forefront of the solar energy industry since 1985. They have been the #1 SunPower dealership in Connecticut in 2023. Their commitment to excellence is reflected in their 30-60 day installation timeframe.
• Qualifications: The company is fully licensed and insured, and with over seven years of experience, they have the expertise to handle all your solar energy needs. They are a member of the Solar Energy Industries Association, which indicates their commitment to industry standards and practices.
• Staff: SunPower has a team of passionate, inspired, and customer-focused employees. They have made SunPower a leading clean energy provider of solar, storage, and other renewable solutions across the U.S. The company encourages individuals who are excited about a role but whose past experience doesn’t align perfectly with every qualification in the job description to apply anyway, indicating their focus on passion and potential rather than just qualifications.
• Customer Testimonials: Customers have praised the professionalism of the installers and the responsiveness of the company. They have also appreciated the efficient installation process and quick estimate turnaround time.

Customer Service and Support

CT Solar Solutions/SunPower offers a range of post-installation support and maintenance services:

• Customer Support: SunPower provides robust customer support. Customers can check case status, make updates, or contact Customer Care via chat or phone using the Help Center in the mySunPower app. They can also call the SunPower support team at 1-800-786-7693.
• Maintenance and Repair Services: CT Solar Solutions/SunPower offers comprehensive maintenance and repair services for solar panels. Their skilled technicians maximize energy efficiency through expert installation and regular upkeep.
• Damage Mitigation Services: They tackle a range of problems, from squirrel damage to storm damage, and offer solutions to keep your solar production at its peak. They provide comprehensive damage mitigation services, including installation of squirrel guards and snow guards, designed to protect your solar system from a myriad of environmental hazards.
• Warranty Services: SunPower’s comprehensive home solar warranty includes all components of the system — not just the solar panels — for added peace of mind. The company ensures only SunPower-certified installers handle solar installation jobs.
• Contact Availability: Customers can reach out to CT Solar Solutions/SunPower via a contact form on their website or by calling or texting them at (860) 625-1340. Their business hours are Monday to Saturday, 9:00 am – 9:00 pm.

Local Knowledge

CT Solar Solutions/SunPower has a deep understanding of local regulations, rebates, and solar incentives:

• Local Regulations: CT Solar Solutions/SunPower is fully licensed and insured, indicating their compliance with local regulations. They are also a member of the Solar Energy Industries Association, which suggests they adhere to industry standards and practices.
• Rebates: Connecticut offers generous solar power rebates. For example, the state offers $426 back per kW for up to a 10-kilowatt installation. This means the maximum you can get from the program is $4,260.
• Solar Incentives: The Residential Renewable Energy Solutions (RRES) Program is a statewide program that provides renewable energy tariffs to compensate residential solar owners for the power their systems produce and provide to the local electric grid. In the U.S., all residents who install a new solar system can claim the solar tax credit on their federal income taxes. The incentive makes going solar less expensive and more accessible by providing a 26% tax credit on the cost of the solar system.

CT Solar Solutions/SunPower’s familiarity with these aspects can significantly impact the efficiency and legality of the installation process, ensuring customers receive the maximum benefits from their solar installations.

Installation Details

CT Solar Solutions/SunPower is a premier solar energy installer serving Connecticut and Massachusetts. While the specific details about whether they use in-house teams for installations or outsource the work are not explicitly mentioned in the search results, their commitment to excellence is reflected in their 30-60 day installation timeframe. They are fully licensed and insured, and with over seven years of experience, they have the expertise to handle all your solar energy needs. This suggests a high level of quality control and accountability, which is often associated with in-house installation teams.

Reviews

Positive Reviews

1. “Warren Grennan just helped activate my solar system today! He did an amazing job and has an overall amazing customer service! He is kind and knowledgeable and help me get my app working on my phone to track my panel progress! Definitely recommend sun power because of people like him!”
2. “Sunpower’s reporting is clear and understandable. Unlike my utility bill, Sunpower’s monitoring report tells me the volume I used in the current period, compares it to last year and shows the amount of fossil fuel avoided or carbon sequestered in terms of cars not driven and trees grown to show the impact of our investment.”
3. “My family and I live in South Eastern CT with you. I know when my customers see me out stores & restaurants, they are happy to see me. I help people save money, this is truly great deed. Money that could be used for College or retirement. I truly am excited to help you and your home, save lots of money and help me save the earth, one home at a time.”

Negative Reviews

1. “Response to SunPower: Someone will contact us in 2 weeks to set up a plan. We’ve heard this one before. My assumption based on previous SunPower’s service calls is someone will show up without the tools, parts, or knowledge to get our solar working. This is from an optimist. I’ll update if we actually have our system ever working. Don’t purchase or lease a SunPower System.”
2. “We have a leased solar system with SunPower. We have a total of 45 panels. We are only at the property 6 months in the year so the panels satisfy all of our electric needs regularly. In Oct. 2023, we received a bill from Edison totally $4156.32. This was obviously shocking. It turns out that our solar system had been down due to an equipment malfunction that has now been fixed. SunPower monitors our system and never reported this issue. Our agreement includes a guarantee for production. We contacted Cecille Penales with SunPower to address this situation. To date, we have been completely ignored. It has now been over six months and still no resolution. We involved our attorney, and they ignored him too. If this was a small bill, it wouldn’t be worth our time. SunPower is not complying with their lease agreement with us.”
3. “Very disappointed with SunPower service turnaround. I started my service on 5/10 and on 5/18 one of the panels stopped producing. I logged a case and been chasing to have a technician to come and visit. When selling I was told the service center is nearby and prompt service will be provided. Now the local installer who assured prompt service does not respond to text. At this point I am going to open BBB complaint.”

*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.

Source

Areas served

The company has a presence in Connecticut in Niantic.

Services Offered

1. Solar Panel Services: They provide efficient solar panels to meet your energy needs.
2. Solar Battery Services: They offer solar batteries, which can store excess solar energy for use when the sun isn’t shining.
3. Installation and Maintenance: They handle the installation and maintenance of your solar energy system. Their commitment to excellence is reflected in their 30-60 day installation timeframe.
4. Estimates: They can provide an estimate for your solar energy needs in just one day.
5. Special Promotion: They offer a special promotion of three free months of solar, demonstrating their commitment to providing value to their customers.
6. Referral Program: They have a referral program, which could potentially offer additional benefits.

Brands Sold

CT Solar Solutions/SunPower offers a range of solar energy products, including solar panels, inverters, and batteries. Here are some details:

Solar Panels: CT Solar Solutions/SunPower provides efficient solar panels to meet your energy needs. While the specific types of solar panels they offer are not explicitly mentioned in the search results, SunPower is known for its high-efficiency solar panels.

Inverters: SunPower, founded in 1985, is a solar inverter manufacturer based in Richmond. They offer a range of solar inverters with an output range of 0.0 – 30.0. CT Solar Solutions/SunPower likely uses these inverters in their installations, but for the most accurate information, I recommend contacting them directly.

Batteries: CT Solar Solutions/SunPower offers solar batteries, which can store excess solar energy for use when the sun isn’t shining. The specific types of batteries they offer are not explicitly mentioned in the search results.

Brand Partnerships: CT Solar Solutions is a proud partner of Ascend-Solar, an Authorized SunPower Dealer. All Solar Systems are installed and supported by SunPower Corporate. This partnership allows CT Solar Solutions to provide high-quality SunPower products and services to their customers.

Licenses & Certifications

State Licenses: CT Solar Solutions/SunPower holds a Connecticut ELC license with the number ELC.0205862-E1, a HIC license with the number HIC.0645870, and an MCO license with the number MCO.0903166. These licenses allow them to perform solar thermal work and solar electric work.

Industry Certifications: CT Solar Solutions/SunPower is listed as a provider on the North American Board of Certified Energy Practitioners (NABCEP) website. NABCEP certifications are globally recognized and ensure that the certified professionals have the knowledge and skills to meet the demands of renewable energy projects.

Insurance Details: While specific insurance details are not publicly available, CT Solar Solutions/SunPower confirms on their website that they are fully insured. This insurance likely covers potential damages or accidents that could occur during the installation and maintenance of solar panels.

Warranty

CT Solar Solutions/SunPower offers comprehensive warranty terms for both their products and installation work.

Product Warranty: SunPower provides a 25-year Limited Product and Power Warranty for their photovoltaic modules. This warranty covers the modules being free from defects in materials and workmanship under normal application, installation, use, and service conditions. It also guarantees that the Minimum Peak Power rating and the maximum annual decline in peak power rating of the PV Modules will be no less than the percentages indicated in their warranty document. For example, for the M-Series (SPR-M), A-Series (SPR-A), X-Series (SPR-X), and E-Series (SPR-E), the 1st Year Minimum Peak Power is 98%, the Maximum Annual Decline in Peak Power is 0.25%, and the 25th Year Minimum Peak Power is 92%.

Installation Work Warranty: SunPower’s comprehensive product and power coverage includes a 25-year warranty for everything on your roof (including panels, microinverters, and racking) and a 10-year warranty for everything not on your roof (storage and monitoring). If there is an issue, you have just one phone call to make.

These warranties offer peace of mind and protection for the customer’s investment.

Payment & Financing Options

1. Cash Payment: You can pay for the system in full upfront.
2. Solar Loans: Qualified customers can find reasonable rates with no money down. All financing processing and approvals are handled through the mySunPower portal. SunPower Financial™ offers competitive interest rate loans as low as 0% for 10-year loans with no penalty for prepayment. Many qualified customers are eligible for $0 down options when buying their system. Flexible financing choices and terms are available to help you minimize total financing fees or lower your monthly payment.
3. Solar Leases: You pay a monthly fee to use solar panels that SunPower owns. The company reimburses you if the system doesn’t perform as guaranteed. Agreements are transferable if you ever sell your home. Many homeowners get started with little or no upfront cost and can begin seeing cost savings shortly after system installation and activation.
4. Power Purchase Agreements (PPAs): A solar PPA allows you to purchase the electricity generated by a solar system installed at your home instead of paying to rent the system. SunPower owns and maintains the solar system with this option. If the solar system does not perform as expected, SunPower will provide compensation for lost production as outlined in your PPA agreement.

Contact Information

Phone Number: (860) 505-4492

Local Office Address: 22 Pennsylvania Ave, Niantic, CT, 06357

Headquarter Address: 880 Harbour Way South Suite 600, Richmond, California, 94804