Lantern Energy, LLC Reviews

Lantern Energy, LLC Customer Reviews

4.0
4.0 out of 5 stars (based on 21 reviews)
Excellent71%
Very good0%
Average5%
Poor0%
Terrible24%

Lantern Energy, LLC Reviews

Company Overview

Since 2008

Years in businesss

4.1

Expert rating

CT

State availability

No information

Warranty

No information

Solar brands

No information

Financing options

Best Choice, Experienced Installer, Trusted Solar Provider

Acknowledgement

Experienced installer

Expertise

A+

BBB Rating

Not available

SolarReviews rating

Quick Summary

  • Overall Rating: Lantern Energy, LLC has an average rating of 4.0 stars from 23 reviews on Chamber of Commerce and 4.2 stars from 26 reviews on Birdeye.
  • Years in Business: Established in 2008, Lantern Energy has been in business for 16 years.
  • Location: 256 Oakwood Dr Ste 3, Glastonbury, CT 06033.
  • History: Lantern Energy offers a wide range of energy solutions, including energy assessments, solar panel installations, insulation, and EV charging station setups.
  • Mission Statement: Not explicitly provided, but the company emphasizes helping customers save on energy costs and promoting sustainable energy practices.
  • Warranty Options: Specific warranty options were not detailed in the available sources.
  • Solar Panel Options: Information on specific solar panel brands and options offered by Lantern Energy was not found.
  • Solar Financing Options: Specific financing options were not detailed in the available sources.
  • BBB Rating: A+ rating from the Better Business Bureau (BBB) since 2009.
  • SolarReviews Rating: Not available.

*Please note that this information is based on the latest available data and may have changed.

Company gallery

Customer reviews 

05/04/2024

We had a great experience with an energizeCT energy audit and air sealing service provided by Lantern Energy. Mikey, our lead service tech, took the time to explain the full service and answer my many questions. He and his team had excellent attention to detail. The team worked well together, meticulously sealing the house and replacing shower heads with more efficient but still very functional fixtures. Unfortunately we found an issue with an insulated crawlspace attic out of the garage which, as written, made our entire home ineligible for the Eversource attic insulation rebate. Mikey could have easily just said there was nothing they could do about Eversources rules but we both agreed this isolated and unique circumstance warranted exemption. He and his team went to bat for us and filed for exemption with the utility, which was eventually approved after I suspect a fair amount of time was put in on their end. They could have easily made this my problem and would have been paid the same amount of money for their service. I really appreciate Mikey and his team going the extra mile and ultimately recovering well over $1000 in rebates that we would have missed out on. I would strongly recommend them to anyone due to their friendliness, attention to detail, and motivation to provide the best possible customer experience!

Joseph Cerino
Verified
04/14/2024

Kevin and his team did an amazing job with our MassSave recommended weatherization project. Highly impressed with the professionalism and quality of work delivered. Margaret did a great job in coordinating this and was always prompt and helpful in our communication. From start to finish, the entire team demonstrated expertise and attention to detail. Thank you!

Arthi Sixtus
Verified
12/21/2023

Dustin and Gabe were very professional, thorough, and respectful of our home during our energy audit. They took time to carefully inspect all areas to find new ways we could better insulate and save $$. I look forward to working with Lantern Energy more. Thank you both!

Nathan Lawlor
Verified
11/04/2023

Very knowledgeable people, easy to deal with.

Jorge Leite
Verified
10/27/2023

Brandon and team were phenomenal!

They are very professional, kind, respectful & honest. They took the time to educate me on what was occurring. Even when providing recommendations at the end of the appointment, I was provided with great detail on why these suggestions were made as opposed to others. I am very grateful for all the work they’ve done in my home to help lower my electric/gas bills. I look forward to working with Lantern Energy again in the future!

Jovanna
Verified
07/08/2023

Originally made my frist called in January 2022 and was given an energy audit date in July. Then I receive a call from Lantern energy needing to reschedule due to funding cuts. I was given a new date in November 2022 plus received an appointment invitation which I downloaded to my IPhone. A week before my November date I called Lantern to confirm and was told I had NO appointment, BUT I had Lantern’s invitation. I asked to speak to a supervisor and the girl said no one was available and then admitted it was her mistake. Now was given another new date of January 5, 2023.

Dave and his team showed up for my appointment, they were good gave them the $50 cash fee and left me with a quote which he said included all we had discussed. Found out later from

Margaret that Dave’s quote did not include my basement ceiling insulation cost, which he said it did! Dave did call me directly to apologize and said he could not eat the error it would be too costly! Dave said he would talk to Margaret and they would email me a new estimate! To this date July 2023, STILL nothing. TERRIBLE CUSTOMER SERVICE!!!

Renée Fratturo
Verified
03/05/2023

This company has unprofessional workers and liars. They don’t know what they’re doing. I end up doing all the work myself and professionally.

J L
Verified
02/08/2023

This week I had Lantern Energy come to my house and conduct an energy assessment on my home. Dustin and Devon came and provided me with amazing service. They went above and beyond climbing into very tight dirty spaces. Identifying many places that needed sealed. I am very pleased and happy with the service they provided, my house is sealed and I am happy. Very nice, professional, a knowledgeable workers. Would recommend them to everyone. Thank you Dustin and Devon! You Rock!

Michael Leary
Verified
12/30/2022

We went with solar recently and following had a required assessment by Lantern Energy, first time homeowner, I am still learning. We decided to go full energy star insulation in the attic as a recommendation from Lantern Energy.

First, they did not explain prior to doing the work (I should have asked as well) that they would be blowing insulation in the attic and I was under the assumption that they would be putting in insulation panels. My attic, that spans my entire house length, is now basically unusable to an extent.

I can live and have lived with it as I did not ask the questions I should have as a homeowner, fine.

The biggest issue is that when they blew the insulation into the attic, they choked off the soffit at every angle of the attic.

I didn’t know to look or ask as I am not an energy expert or building expert by any means and recently learned that this can and will breed mold as it is very important for the attic to ‘Breath’. I thought a professional company would have the knowledge to not do this. In the summertime it now gets to 130 degrees + in my attic.

Would not recommend this company and wish I had known what I know now when we initially had the work performed.

Jeremy Gilley
Verified
12/19/2022

Want to start out by saying what a pleasant experience I’ve had with Lantern Energy. From Amber McDonnell to Margaret to Dillion and Kyle Rawlings and accompanying Staff. The Energy Solutions upgrades they provided me was excellent. They were professional, very clean and outstanding customer service.Their services increased home value and energy efficiency and lowered my heating and cooling bills. Cant say enough good things about this company. If you want excellent Energy Solutions and upgrades This is the Company to go with!

Lee Anderson
Verified
12/13/2022

Had such a great experience with the young men who came to inspect my house ! :) I really appreciate how nice they were and respectful.

Brianna Ryan
Verified
11/04/2022

The office called and canceled my Home energy assessment 5 minutes after it was scheduled to begin. I lost a half day of time…

Gregg Symington
Verified
10/08/2022

I was over pleased with my Home Energy Assessment Program.

Extremely thorough!!!!!

David and Austin,awesome guy

s! Everyone should take advantage of this program!

Great Company!!!!!!!

Nancy Pettinicchi
Verified
09/28/2022

Highly recommend. Kyle and Devin insulated my basement yesterday. Prompt,friendly,professional and thorough. 6 stars!

Gina Garreffi
Verified
07/12/2022

Lantern Energy did an incredible job with my energy audit. Dustin & Gabe were extremely knowledgeable in all facets of energy saving recommendations, advice and assistance. They worked tirelessly identifying and sealing a multitude of often hard to reach gaps in my home and had no complaints going into my 100 degree attic. I should be saving about $350 per year and now I know the next steps to invest in energy saving products for my house. These employees are great assets to your team! Will definitely do business with Lantern again!

Nate Rameaka
Verified
12/03/2021

Dustin and Andy came to do an energy audit for my mom. They were very efficient and thorough, explaining everything as they went along. Both were lovely men to interact with, kind, polite and left the house as it was when they arrived. I’m very pleased with what their work and couldn’t be happier with their services.

Beki Boilard
Verified
05/12/2021

Attic insulation- Great work by a great crew… Kyle and Chris arrived on time, Kyle did a walk through and explained what they would be doing. I was getting cellulose insulation and the crew placed drop cloths throughout and avoided tracking any insulation. Messy work and did a good clean up when finished. Would recommend Lantern..

Jose Macho
Verified
03/26/2021

Lantern Energy completed an energy audit on my home on March 25th. My wife and I were very happy and completely satisfied with Dustin and his assistant, not only with the improvements and suggestions they made to help us conserve our energy use, but also with the professional and friendly approach they demonstrated throughout the 4.5 hours they were here!

I would highly recommend Lantern Energy to anyone who may want to improve the overall energy use in their home!

Tom Amanti
Verified
03/13/2021

Michael Martin
Verified
11/03/2020

Unorganized office staff, not sure what the quality of work will be

Stephen Smith
Verified

Expert review

Areas Served

Lantern Energy primarily serves the state of Connecticut, including various cities and counties. Specific areas served were not detailed in the available sources.

Company Background and Experience

Lantern Energy, LLC provides comprehensive energy solutions, including:

  • Energy Assessments: Detailed evaluations to identify energy-saving opportunities.
  • Solar Panel Installations: Providing and installing solar energy systems.
  • Insulation Services: Installing insulation to improve energy efficiency.
  • EV Charging Stations: Setting up electric vehicle charging infrastructure.
  • Electrical Contracting: Handling various electrical projects for both residential and commercial clients.

Customer Experience

  • Positive Reviews:
    1. Jovanna: Praised the professionalism and thoroughness of the team, highlighting their honesty and the detailed explanations provided during an energy assessment.
    2. Jorge Leite: Commended the knowledgeable and easy-to-deal-with staff.
    3. Dustin and Gabe: Noted for their professionalism and respectfulness during an energy audit, helping identify cost-saving insulation improvements.
  • Negative Reviews:
    1. Rene Fratturo: Reported scheduling issues and a lack of follow-up on a quote, expressing frustration with customer service and communication.
    2. Anonymous Review: Complaints about delays and rescheduling of appointments, indicating potential operational inefficiencies.
    3. Margaret’s Issue: An estimate misunderstanding and poor follow-up, reflecting inconsistency in service delivery.

Services and Expertise

Lantern Energy offers:

  • Energy Audits: Comprehensive evaluations to optimize energy use.
  • Solar Installations: Designing and installing solar energy systems tailored to customer needs.
  • Insulation Services: Enhancing home energy efficiency through various insulation solutions.
  • EV Charging Stations: Setting up and maintaining charging stations for electric vehicles.
  • Electrical Contracting: Handling a range of electrical projects, both large and small.

Credentials and Warranties

  • BBB Accreditation: Accredited since 2009 with an A+ rating.
  • Licenses and Certifications: Specific details on state licenses and NABCEP certifications were not found in the sources.

Financing Options

Details on specific financing options offered by Lantern Energy were not available in the reviewed sources.

Contact Information

  • Address: 256 Oakwood Dr Ste 3, Glastonbury, CT 06033
  • Phone: 877-878-3006

Our Recommendation

As solar experts with extensive experience in Connecticut’s solar industry, we would cautiously recommend Lantern Energy, LLC. While the company has received praise for its professionalism and knowledgeable staff, there are notable concerns regarding scheduling and follow-up issues. Prospective customers should ensure clear communication and detailed agreements before proceeding with services.

Pros:

  • Strong BBB rating and long-standing business history.
  • Positive feedback on professionalism and expertise.
  • Comprehensive energy solutions beyond solar installations.

Cons:

  • Reports of scheduling issues and inconsistent follow-up.
  • Lack of detailed information on specific solar panel brands and financing options.

Overall, Lantern Energy, LLC appears to be a competent and professional company with some areas for improvement in customer service and communication.

Head Office Location

Lantern Energy, LLC
256 Oakwood Dr Ste 3, Glastonbury, CT 06033

Local Offices

Social Links

Featured Video

57036c1096e9b4e3581ce91d84dc8445955a86416264fd677cbe2df572774b88?s=96&d=mm&r=g

REVIEWED BY

Solar Energy Consultant

Find Installers In Your City

Find the best solar installers in North Carolina in one click. Start your journey to savings today!

Solar Companies by City

  • West Hartford

    23 installers

  • Waterbury

    21 installers

  • Stamford

    22 installers

  • Norwalk

    20 installers

  • New Haven

    24 installers

  • New Britain

    22 installers

  • Hartford

    27 installers

  • Greenwich

    19 installers

  • Danbury

    22 installers

  • Burlington

    1 installer

  • Bridgeport

    23 installers

Solar 101 for Connecticut

Access a comprehensive guide to understanding solar power options, benefits, and regulations specific to Connecticut.

Connecticut net metering program

Get an in-depth look at how Connecticut's net billing program works for solar owners. Understand how you are compensated for excess solar energy sent to the grid and how it differs from traditional net metering.

Are solar panels worth it in Connecticut?

Discover if going solar makes financial sense in Connecticut. Learn about electricity rates, solar incentives, and the payback period for solar panel systems in CT to determine if the investment is worthwhile for your home.

Can you get free solar panels in CT?

Find out the real story behind "free solar panels" in Connecticut. Explore solar leases, power purchase agreements (PPAs), and other options that allow you to install solar with little to no money down.

No data

No data

0 sqft